Y.S. Eco Bee Farms USA is committed to offering a friendly, smooth, and worry-free return and refund experience for all wholesale and retail partners. Our goal is to ensure 100% satisfaction, and if anything goes wrong, our team resolves issues quickly, professionally, and with complete transparency.

Customer-Friendly Guarantee

We stand behind every product we ship.
If you face any issue at all, we will replace or refund your order—no complications.
Your satisfaction and long-term partnership matter the most.

1. Eligible Return Conditions

• Damaged items upon arrival

• Incorrect items or wrong quantity

• Manufacturing defects

• Leakage, breakage, or packaging issues

• Missing items in shipment

2. Reporting Window

• All issues must be reported within 7 days of delivery.

• Quick reporting helps us resolve problems faster.

3. Simple Proof Requirements

• Clear photos or videos of the issue

• Order number or invoice reference

• Short explanation of the problem

4. Fast Resolution Promise

• Full refund, free replacement, or store credit—your choice.

• Resolution provided within 24–48 hours after review.

5. Wholesale Return Terms

Returns are accepted only for damaged, defective, or incorrect items.

No returns for overstock, unsold inventory, or buyer mistakes. We always try to accommodate partners with fairness.

6. Refund Processing Time

• ACH refunds: 2–5 business days

• Wire transfer refunds: 1–2 business days

• Replacements: Ship immediately after approval

7. Lost or Missing Shipments

If a carrier confirms a package is lost, we issue full compensation.
No extra cost to the customer.

8. Our Friendly Promise

If your order has any problem, even a small issue, just let us know—we will fix it, replace it, or refund it. We aim to make your experience smooth, supportive, and stress-free.

Y.S. Eco Bee Farms USA — Your satisfaction is our priority.